Dawning Consults

Helping Owners Achieve Small Business Successes. 
Services
Process Analysis
  • Write standard operating procedures
  • Conduct workflow analysis and design
  • Optimize procedures to resources
  • Validate existing tools to current and new procedures
  • Communicate business needs and detailed technical requirements to software developers

Database Analysis
  • Gap analysis in existing systems
  • Communicate business needs and detailed technical requirements to software developers
  • Design reports and infographics
  • Develop automations to streamline processes and improve data capture, follow-through, and reporting within existing systems
  • Provide a broad spectrum of testing including acceptability testing, boundary value testing, backward compatibility testing, accessibility, integration, and end-to-end testing

Data Quality Analysis
  • Design data quality improvement plan
    • assess KPIs and reporting objectives
    • determine data value schema
    • apply assessment schema
    • develop remediation plan
    • implement plan
    • measure results (success)
  • Identify methods and tools for data checking
  • Create process documentation
  • Create troubleshooting workflows
  • Create data validation automations
  • Train staff as needed
      

Clerical Support
  • Complete basic office tasks: Filing, Calendaring, Emailing, Reception
  • Enter Data
    • contacts / lists 
    • ​​​database entry
  • Enter financial information (Bookkeeping)
  • Direct Mail
  • Run standard management reports
Virtual Assistant
  • Manage contact lists and customer spreadsheets
  • Maintain a calendar and set up meetings
  • Make travel arrangements
  • Handle correspondence and transcribing notes
  • Prepare, collate, and ship proposals and meeting materials
  • Send out requested information to customers and clients
  • Send out newsletters
  • Handle inquiries by phone or e-mail
  
Production Assistant
(book production for authors)
  • Production Planning, including project management from penultimate draft to launch and marketing, for multiple books in progress and planned (as needed)
  • Copyediting
  • Interior Design, including design elements, quality assessment, formatting, front and back interior cover content, back advertisements, and teaser content
  • Production Proofing for e-books and hard copy
  • Drafting back-cover copy
  • Communication with cover designer, as needed, including assistance with image selection for story locales, themes, and characters, and like-design cover selection
  • Bookseller uploads, including Amazon CreateSpace, Kindle, IngramSpark, Goodreads, author website, etc.
  • Updates to author pages, including author website, Amazon author page, Goodreads, B&N Nook, Kobo, iTunes, Smashwords, etc.
  • Back-formatting in preparation for next editions
Social Media Marketing (SMM)
  • Write content for blogs and social media posts in your voice
  • Maintain social media activity with
    • regular posts
    • select responses
    • select follows / friends
  • Publish regular newsletters, including
    • design
    • image selection
    • content in your voice
    • test runs
    • final send to lists/segments
  • Maintain email lists, including segmentation
  • Manage social media contests and giveaways, including
    • design
    • content in your voice
    • randomized winner selection
    • prize notifications
    • end-of-run statistics
Website Management
  • Act as administrator to your websites
  • Liaise with design and technical consultants
  • Assist with content and image selection
  • Maintain current design cohesively through
    • updates
    • maintaining continuity of themes
    • streamlining navigation
  • Maintain current content, including regular link validation
  • Publish site updates
  • Assist with keywording and tagging toward SEO (search engine optimization) and increased online presence to target customers
  
Technical Writing
(for Procedures & Documentation)
  • Update existing documents, working with current staff, existing documentation, instructions, and guides, knowledge base articles, marketplace resources, subject matter experts, etc. as appropriate
  • Analyze and identify documentation gaps and provide viable solutions that include possible timeframes and change management risks
  • Determine appropriate documentation parameters, including type, length, location and type of storage, and review frequency
    • ​text-based manuscripts, including tables, charts, and images
    • step-by-step screen-based training videos
    • workflows
  • Streamline documentation by removing duplication and laying out clear levels of detail
  • Communication with cover designer, as needed, including assistance with image selection for story locales, themes, and characters, and like-design cover selection
  • Define a clear process for retiring obsolete content
  • Ensure content is accurate, easy to follow, and consistently formatted